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Can I cancel my order?

Yes! You can cancel an order as long as we havent packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.

How long will refund take post cancellation?

We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment mode used: 1. If you have used your Gift Card, you will be issued new Gift Card within 24 hours from the time of cancellation 2. If you paid using your bank or e-wallet, it will reflect in the source account within 5 to 7 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.

Does The Primary Fashion assure of complete refund against my cancelled order?

Absolutely! Although we must add that cancellations are not a very happy thing for us.

What if 'Cancel' link is disabled?

Well, it can mean two things: 1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries! 2. Something might not be working as it's supposed to, on the website. Give us a call or send us an email and we'll help in fixing it.

For further assistance please contact us at